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Skills Manager Solution
• Overview
• Key Benefits
• The Need For
Skills Management
How it Works
• Skills Assessment
• Skills Analysis
• Skills & Performance
Improvement
• Skills DNA Code
Systems Integration
• Overview
• Genesys CIM Platform
• Verint ULTRA
• Other Systems
Professional Services
• Training & Consultancy
Verint ULTRA
Scheduled for completion in 2007, integration between Skills Manager and Verint ULTRA will allow:
Skills Manager to capture agent performance data from ULTRA Evaluation Forms and ULTRA IntelliScreen; and combine it with assessment and feedback results to pinpoint exact training needs.
Automatic scheduling and management of training plans in ULTRA IntelliCoach based on the training needs identified by the Skills Manager assessment and analysis process.
Enhanced reporting and analytics.
Please
contact us
for more information.
Press Release
• Intelleca secures African
rights to Silver Lining
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